{"id":48,"date":"2019-10-08T17:55:13","date_gmt":"2019-10-08T17:55:13","guid":{"rendered":"https:\/\/garzonplaza.hu\/?page_id=48"},"modified":"2026-06-17T12:20:20","modified_gmt":"2026-06-17T11:20:20","slug":"asf","status":"publish","type":"page","link":"https:\/\/garzonplaza.hu\/en\/asf\/","title":{"rendered":"GTC"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"48\" class=\"elementor elementor-48\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a64323f e-flex e-con-boxed e-con e-parent\" data-id=\"7a64323f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-276c5821 elementor-widget elementor-widget-heading\" data-id=\"276c5821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e166306 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1e166306\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Garzon Plaza Ltd.<\/strong><\/p>\n<p><strong>General Terms and Conditions<\/strong><\/p>\n<p><strong>(GTC)<\/strong><\/p>\n<h2>Introduction<\/h2>\n<p><strong>The Hotel Garzon Plaza<\/strong>**** (hereinafter referred to as the \u201eHotel\u201d or \u201eService Provider\u201d) wishes to draw the attention of all visitors, enquiries and prospective Guests to the fact that, prior to using the Hotel\u2019s website, and before ordering any services available via the website, they are required to familiarise themselves with the General Terms and Conditions (hereinafter: \u201eGTC\u201d) in force at any given time, as well as the Data Processing Notice and the Privacy Policy.<\/p>\n<p><strong>By continuing to use the website, or by submitting a booking request or order via the website, the user declares that they have read and understood the General Terms and Conditions in force at any given time, as well as the Data Processing and Privacy Policy, and accepts them as binding upon themselves.<\/strong><\/p>\n<p><strong>If the user does not accept the provisions of the General Terms and Conditions or the Data Processing and Data Protection Policy, they are not entitled to make a booking via the website, nor are they entitled to order the Service.<\/strong><\/p>\n<p>Given that, pursuant to Section 6:78(1) of Act V of 2013 on the Civil Code, general terms and conditions become part of the contract provided that the party applying them has enabled the other party to familiarise themselves with their content prior to the conclusion of the contract, and the other party has accepted them, the Service Provider hereby informs Guests that the General Terms and Conditions in force at any given time are available on the Hotel\u2019s official website (<a href=\"https:\/\/garzonplaza.hu\/en\/\">https:\/\/garzonplaza.hu<\/a>), and is also available in hard copy at the Hotel reception at all times. In the event of a verbal offer, the Service Provider shall specifically draw the Guest\u2019s attention to the availability of the General Terms and Conditions.<\/p>\n<p><strong>By accepting the offer, or by making a booking via the website or submitting a booking request, the Guest declares that they have read and understood the General Terms and Conditions in force at the time, as well as the relevant Data Processing and Privacy Policy, and accepts them as binding upon themselves.<\/strong><\/p>\n<p>The following forms an integral part of these General Terms and Conditions: any contract for the provision of any specified Accommodation Service and\/or any related Supplementary Service (hereinafter: Service Contract), which is concluded between the Service Provider and the Guest or the Party Bearing the Costs in accordance with the rules set out in Chapter VIII of these GTC.<\/p>\n<h2>I. Definitions<\/h2>\n<p>The terms and definitions used in the General Terms and Conditions (and\/or the Service Agreement) have the following meanings:<\/p>\n<p>Service provider: Garzon Pl\u00e1za Kft.<\/p>\n<p>head office: 9024 Gy\u0151r, Vasv\u00e1ri P\u00e1l utca 1. building B.<\/p>\n<p>Service address: Hotel Garzon Pl\u00e1za****, 9024 Gy\u0151r, Vasv\u00e1ri P\u00e1l utca 1, Block B.<\/p>\n<p>company registration number: 08 09 015113<\/p>\n<p>Tax number: 13995803208<\/p>\n<p>website address:&nbsp;<a href=\"https:\/\/garzonplaza.hu\/en\/\">https:\/\/garzonplaza.hu\/<\/a><\/p>\n<p>phone number: +36-96\/900-500<\/p>\n<p>e-mail address: hotel@garzonplaza.hu<\/p>\n<p>individually represented by: Bal\u00e1zs K\u00e1roly Matusz Chairman CEO<\/p>\n<p><strong>Guest:<\/strong>&nbsp;the natural person who enters into the Service Agreement with the Service Provider, as well as any person who, under the Service Agreement, uses the Accommodation Service and\/or the Additional Services together with the contracting party.<\/p>\n<p><strong>Person Staying with the Applicant:<\/strong>&nbsp;a person arriving with the contracting party and staying with them at the Hotel or in the Room, who makes use of the Accommodation Service and\/or the Additional Services together with the contracting party.<\/p>\n<p>Unless otherwise specified, the terms used in these General Terms and Conditions&nbsp;<strong>\u201eThe term \u201dguest\u2019 shall be understood to mean the contracting party and any person accompanying them or using the Services together with them<\/strong>. The rights, obligations, liability rules and other provisions relating to the Guest shall also apply, as appropriate, to Accompanying Persons.<\/p>\n<p><strong>Cost bearer:<\/strong>&nbsp;a natural person, a legal person or an organisation without legal personality who or which pays the Service Provider the whole or part of the consideration for the Service, or undertakes to pay it.<\/p>\n<p>The Guest, a Person Staying with the Guest, or any third party may be liable for the costs.<\/p>\n<p>Where any provision of these General Terms and Conditions relates to an obligation to pay, the payment or refund of the Consideration, or any other financial settlement, that provision shall \u2013 depending on its content \u2013 apply mutatis mutandis to the Cost-Bearer as well, even if the provision in question expressly refers only to the Guest.<\/p>\n<p><strong>Consideration, price or fee:<\/strong>&nbsp;the fee, expressed in monetary terms, to which the Service Provider is entitled for the provision of the relevant Service, and which the Guest or the Party Responsible for Costs is obliged to pay.<\/p>\n<p><strong>Counterpart:<\/strong>&nbsp;a specific part of the countervalue.<\/p>\n<p><strong>Additional Service:<\/strong>&nbsp;any other services provided by the Service Provider to its Guests for the purpose of spending their leisure time in a meaningful way, maintaining their health and improving their physical well-being, which do not form part of the specific type of accommodation service, provided that the Service Provider offers or provides such services to Guests at the time of the Service (e.g. paid parking, consumption at the maxi-bar, massage and\/or body treatments, transfers, and the range of services currently advertised). The Service Provider shall publish on its website the range and price of the various types of Additional Services available to Guests during a given period, or, at the request of the Guest(s), and shall inform the Guest(s) separately of this before or during the provision of the Accommodation Service \u2013 depending on when the request for the Additional Service(s) arises \u2013 but in any case prior to use. The range of Additional Services varies and may vary at different times of the year; and the Guest may request the relevant Supplementary Services either at the time of entering into the Service Agreement or thereafter, including during the period in which the Accommodation Service is provided. The scope, content, terms and conditions, and price of the Additional Services always form part of the GTC, and their definitions are to be found in the annexes to the GTC.<\/p>\n<p><strong>Accommodation services:<\/strong>&nbsp;the provision of accommodation at the Hotel for the purpose of a short-term overnight stay, including rest and relaxation, and the provision of other services directly related to the provision of such accommodation, including restaurant services such as the provision of breakfast, which do not fall within the scope of Supplementary Services.<\/p>\n<p><strong>Room:<\/strong>&nbsp;A single, twin or multi-bed room, apartment or suite within the Hotel. The types of rooms currently available can be found on the Hotel\u2019s website.<\/p>\n<p><strong>Hotel:<\/strong>&nbsp;Hotel Garzon Pl\u00e1za****, situated in the countryside at 9024 Gy\u0151r, Vasv\u00e1ri P\u00e1l utca 1, Building B, and operated by the Service Provider, Garzon Pl\u00e1za Kft.<\/p>\n<p><strong>Service:<\/strong>&nbsp;the Accommodation Service in general, or, where the Parties have agreed in the Service Agreement to the provision of Additional Service(s), or where the Service Provider offers such services, then the collective name for the Accommodation Service and the Supplementary Service(s).<\/p>\n<p><strong>Service Agreement<\/strong>: the agreement concluded between the Parties, the subject matter of which is the Service.<\/p>\n<p><strong>Contracting Parties (hereinafter referred to as the \u2018Parties\u2019):<\/strong>&nbsp;the Parties entering into the Service Agreement, and thus the parties to the Service Agreement and the General Terms and Conditions, namely, on the one hand, the Service Provider and, on the other hand, the Guest or the Party Bearing the Costs.<\/p>\n<p><strong>Website:<\/strong>&nbsp;the https:\/\/garzonplaza.hu website and all its subpages, which are operated by the Service Provider.<\/p>\n<p><strong>Bank card:<\/strong>&nbsp;A means of payment that replaces cash, which a bank may issue to its customers who hold an account with it. The term \u2018bank card\u2019 covers both credit cards and debit cards. A list of the bank cards accepted by the Service Provider can be found on its website and at the Hotel reception.<\/p>\n<h2>II. Applicable legislation<\/h2>\n<p>The legislation specifically referred to in the General Terms and Conditions and\/or the Service Agreement, or not specifically referred to therein but governing the legal relationship between the Service Provider and the Guest, includes, in particular, the following:<\/p>\n<ul>\n<li>Act V of 2013 on the Civil Code (hereinafter: Civil Code);<\/li>\n<li>Act CLXIV of 2005 on Trade (hereinafter: the Trade Act);<\/li>\n<li>Act LXXVI of 2009 on the general rules governing the commencement and continuation of service activities (hereinafter: the Services Act);<\/li>\n<li>Act CLV of 1997 on Consumer Protection (hereinafter: the Consumer Protection Act);<\/li>\n<li>Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers (hereinafter: the Act on the Prohibition of Unfair Commercial Practices);<\/li>\n<li>Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (hereinafter: the Information Act);<\/li>\n<li>Act C of 1990 on Local Taxes (hereinafter: Htv.);<\/li>\n<li>Regulation (EU) 2016\/679 of the European Parliament and of the Council (GDPR);<\/li>\n<li>Government Decree No. 239\/2009. (20 October 2009) (hereinafter: Government Decree on Accommodation Services).<\/li>\n<\/ul>\n<h2>III. Scope of these General Terms and Conditions<\/h2>\n<p><strong>The General Terms and Conditions (GTC) will be published on the Website operated by the Service Provider on 1 June 2026.<\/strong><\/p>\n<p>The General Terms and Conditions shall enter into force on the date of their publication on the Website, and their provisions shall apply to Service Agreements concluded on or after the date of entry into force. The GTC do not apply to contracts concluded prior to their entry into force and do not affect the legal relationship under such contracts.<\/p>\n<p>The material scope of these General Terms and Conditions extends to all Service Agreements, unless the Parties expressly agree otherwise.<\/p>\n<p>The provisions of the General Terms and Conditions shall not apply, or shall apply only to the extent agreed otherwise by the Parties, to those Service Agreements in which the Parties expressly stipulate the full or partial exclusion of the General Terms and Conditions.<\/p>\n<p>The personal scope of these General Terms and Conditions extends to the Service Provider, as well as to the Guest and\/or the Party Bearing the Costs who enters into a Service Agreement with the Service Provider.<\/p>\n<p>All information, descriptions and terms and conditions made available to the Guest by the Service Provider, which define the content and terms of the individual services and which are set out in a separate document from the General Terms and Conditions, shall be deemed to form an annex to the General Terms and Conditions.<\/p>\n<p>The Service Relationship is governed by the Service Agreement, these General Terms and Conditions, and the annexes to these General Terms and Conditions, taken together.<\/p>\n<p>In the event of any discrepancy or contradiction between the provisions of the Service Agreement and these General Terms and Conditions, the provisions of the Service Agreement shall prevail.<\/p>\n<p>In the event of any discrepancy or contradiction between the General Terms and Conditions and its annexes, the provisions of the General Terms and Conditions shall prevail.<\/p>\n<p>Any other notices, descriptions or information published by the Service Provider shall only be deemed to form part of the contract if they are expressly referred to in the General Terms and Conditions or the Service Agreement.<\/p>\n<p>Unless otherwise agreed by the Parties, the documents shall be interpreted in such a way that they are consistent with one another and shall be applied in accordance with the purpose of the contractual relationship, in good faith and in accordance with the principle of the proper exercise of rights.<\/p>\n<h2>IV. The Service Agreement<\/h2>\n<h3>IV.1. Conclusion of the Service Agreement<\/h3>\n<p>The Service Agreement is concluded between the Service Provider and the Guest, and \u2013 where applicable \u2013 the Party Bearing the Costs, either verbally, in writing or electronically.<\/p>\n<p>In the case of a verbal contract, the Service Agreement is concluded when one party\u2019s offer (hereinafter: \u201ethe Offer\u201d) is accepted by the other party verbally \u2013 in particular by telephone. Verbal acceptance must take place at the same time as the Offer, or within a reasonable time of it; otherwise, the Offer shall lapse and the Service Agreement shall not be concluded. The Service Provider may record the verbal agreement in a written confirmation (hereinafter: \u201eConfirmation\u201d), which serves to confirm the content of the contract in writing.<\/p>\n<p>In the case of a contract concluded in writing or electronically \u2013 including, in particular, communication by email \u2013 the Service Agreement is concluded when<br>(i) the Guest accepts the Service Provider\u2019s Offer to enter into a contract in writing or electronically, or<br>(ii) the Service Provider shall send a written Confirmation in response to the Guest\u2019s Offer, and the Guest shall accept the terms set out therein.<\/p>\n<p>The prices, package deals, special offers and other terms and conditions \u2013 provided they do not constitute a specific, personalised offer \u2013 shall be deemed to be an invitation to treat for information purposes only. Acceptance of these by the Guest shall in all cases constitute a separate order, on the basis of which the Service Provider is entitled to send a confirmation.<\/p>\n<p>The Service Provider sets out other services related to the accommodation service (in particular: half-board, chargeable wellness services, etc.) in the individual Quotation and in the annexes to the General Terms and Conditions in force at any given time. The Service Provider shall provide information on the terms and conditions for the use of Supplementary Services in the Offer or in the General Terms and Conditions.<\/p>\n<p>The Guest is entitled to request a bespoke, personalised Quotation from the Service Provider, either verbally or in writing.<\/p>\n<p>If the Guest accepts the Offer in a manner that differs from its content, such deviation shall be deemed a counter-offer, which shall not result in the conclusion of a contract until it has been accepted by the Service Provider. The Service Provider is entitled to accept the counter-offer or to make a new Offer.<\/p>\n<p>If the Service Provider sends a Confirmation with content that differs from the Guest\u2019s acceptance, this shall be deemed a new Offer. In this case, the contract shall only come into effect upon the Guest\u2019s express acceptance.<\/p>\n<p>The content of the Service Agreement shall be determined on the basis of a combined interpretation of the Service Provider\u2019s Quotation, the Guest\u2019s order and the Service Provider\u2019s Confirmation, unless the Parties enter into a separate, individual agreement in writing to the contrary.<\/p>\n<p>The minimum content requirements of the Service Agreement are set out in these General Terms and Conditions.<\/p>\n<p>In the event of a dispute between the Parties, the party relying on the fact that the Service Agreement was concluded, its content, any amendments thereto or its termination shall be obliged to prove such fact, irrespective of the form in which the agreement was concluded (oral, written, electronic). In the case of a written form, this shall apply even if the document in question does not qualify as a private document with full probative force.<\/p>\n<h3>IV.2. Minimum content requirements for the Service Agreement<\/h3>\n<p>The Service Contract shall, unless otherwise provided, at least include:<\/p>\n<ul>\n<li>the date or duration of the Accommodation Service, i.e. the day of arrival (hereinafter referred to as the \"Arrival Date\") and the day of departure (hereinafter referred to as the \"Departure Date\"),<\/li>\n<li>the Guest's name,<\/li>\n<li>the guest\u2019s email address and home address<\/li>\n<li>the guest\u2019s telephone number,<\/li>\n<li>the number and names of persons arriving with the Guest and staying there with them<\/li>\n<li>the type of Accommodation Service, including the type of Room and the type of accommodation requested, or, where more than one Accommodation Service is used, the number of Accommodation Services and, where different types of Accommodation Services are used, the number of Accommodation Services separately for each type of Accommodation Service,<\/li>\n<li>the amount of the countervalue,<\/li>\n<li>the payment method requested by the Guest, and an indication as to whether the payment is non-refundable,<\/li>\n<li>the Additional Service(s) requested, if the Additional Service(s) were already known to the Guest before the provision of the Accommodation Service commenced.<\/li>\n<\/ul>\n<p>Where the Guest and the Party Responsible for Costs are not the same person, the name, address or registered office, and, in the case of a company, the Paying Party\u2019s tax number, on the understanding that in this case the Service Provider shall enter into the Service Agreement with the Paying Party.<\/p>\n<p>If the minimum content of the Service Contract as set out above is not clearly stated in the Service Contract itself, the content of the Service Contract shall be supplemented by the Offer(s) and ultimately by these GTC in force and in effect at the time of conclusion of the Service Contract.<\/p>\n<p>The Service Contract is for a fixed period (the period between the Arrival Date and the Departure Date, including these two days).<\/p>\n<p>Upon the conclusion of the Service Agreement, the Service Provider undertakes to provide the Accommodation Service specified in the Service Agreement and in these General Terms and Conditions and \u2013 where such services are specified in the Service Agreement\u2013 the Supplementary Service(s) in accordance with the Service Agreement.<\/p>\n<p>The Guest undertakes to use the Service \u2013 in the event that any Accompanying Persons also arrive \u2013 together with such person(s), and shall be liable for any conduct on the part of the Accompanying Person(s) that contravenes these General Terms and Conditions, the house rules and the relevant legislation, as well as for any damage caused by them.<\/p>\n<p>The Guest is obliged to ensure that the Consideration payable under the Service Agreement is paid by the due date. If, under the Service Agreement, the Cost-Bearer is obliged to make the payment and the Cost-Bearer fails to fulfil its payment obligation by the due date, the Guest shall be jointly and severally liable to the Service Provider for the payment of the Consideration and any other payment obligations.<\/p>\n<p>The Service Provider and the Guest are entitled to amend the terms of the Service Agreement by mutual and unanimous agreement.<\/p>\n<h3>IV.3. Termination of the Service Agreement<\/h3>\n<p>The Service Agreement shall terminate upon its fulfilment in accordance with the terms of the contract; furthermore, the Parties shall be entitled to terminate the Service Agreement by mutual agreement at any time, either verbally or in writing.<\/p>\n<p>The Service Agreement cannot be terminated by ordinary notice.<\/p>\n<p>Cases in which the Service Agreement may be terminated with immediate effect:<\/p>\n<p>The Guest is entitled to terminate the Service Agreement with immediate effect by way of extraordinary termination in the unlikely event that:<\/p>\n<p>a\/ the Service Provider provides the Service to the Guest in accordance with the Service Agreement in a manner that constitutes a serious breach of the provisions of the agreement and fails to restore the situation to the state specified in the agreement despite being requested to do so by the Service Provider,<\/p>\n<p>b\/ the Service Provider, or any person acting on behalf of or for the benefit of the Service Provider, or any other Guest, engages in conduct towards the Guest that is manifestly contrary to the requirements of a peaceful stay and restful relaxation at the Hotel, or to the requirements of civilised coexistence, scandalous or intolerable behaviour towards the Guest, and fails to remedy such behaviour despite being requested to do so by the Service Provider, the requested Additional Service(s), if the Guest was already aware of the Additional Service(s) prior to the commencement of the accommodation service,<\/p>\n<p>c\/ the Service Provider, or any person acting on behalf of or for the benefit of the Service Provider, or any other Guest, is suffering from an infectious disease which poses a risk to the Guest\u2019s health,<\/p>\n<p>provided that, in the cases set out in sub-clauses (a) to (c), termination with immediate effect need not be preceded by a prior notice if the conduct in question is so serious that the Guest cannot reasonably be expected to continue the Service Agreement.<\/p>\n<p>The Service Provider shall be entitled to terminate the Contract with immediate effect by way of extraordinary termination in the unexpected event that:<\/p>\n<p>d\/ the Guest damages the Hotel \u2013 including the Room \u2013 its furnishings, fittings, other movable or immovable property owned or held by the Service Provider, and\/or uses them contrary to their intended purpose and fails to desist from doing so despite being requested to do so,<\/p>\n<p>e\/ the Guest fails to comply with the Service Provider\u2019s safety regulations and rules, behaves in an objectionable or rude manner towards its staff, is under the influence of alcohol or drugs, or displays threatening, offensive or otherwise unacceptable behaviour towards other Guests staying at the Hotel, or other persons staying at the Hotel, which is contrary to peaceful coexistence and the requirements of civilised behaviour, and which is scandalous or intolerable, and fails to cease such behaviour despite being asked to do so,<\/p>\n<p>f\/ the Guest commits a criminal offence,<\/p>\n<p>g\/ the Guest is suffering from an infectious disease which poses a risk to the health of other Guests or of persons acting on behalf of or for the benefit of the Service Provider,<\/p>\n<p>provided that, in the cases referred to in sub-clauses d\/\u2013g\/, termination with immediate effect need not be preceded by a prior notice if the conduct in question is of such a serious nature that the Service Provider cannot reasonably be expected to continue the Contract.<\/p>\n<p>A&nbsp;<strong>Service provider<\/strong>&nbsp;In the event of any of the circumstances specified above giving rise to extraordinary termination, the Guest shall be obliged, at the same time as the Service Provider gives notice of such extraordinary termination, to pay the full Consideration due under the Service Agreement, even if the Guest has not used the Service in whole or in part. The Service Provider may, at its discretion, waive this obligation in whole or in part.<\/p>\n<p>If the Service Agreement is&nbsp;<strong>Guest<\/strong>&nbsp;If the Service Provider terminates the contract by way of extraordinary termination for a reason specified in these General Terms and Conditions, the Guest shall be obliged to pay the Service Provider the consideration for the Services already used.<\/p>\n<p>The Guest is not obliged to pay for any Services that have not yet been used.<\/p>\n<p>If the Guest has already paid in advance for Services not yet used, the Service Provider shall be obliged to refund this amount to the Guest, using the same payment method as that used for the original payment, unless the Parties agree otherwise or legislation prescribes a different method of refund.<\/p>\n<p><strong>This provision does not affect the obligation of the Service Provider or the Customer to pay compensation under the law.<\/strong><\/p>\n<p>The Service Contract terminates upon the death of the Guest.<\/p>\n<p>In the event that the performance of the Service Agreement concluded between the Parties&nbsp;<strong>force majeure<\/strong>&nbsp;If this becomes impossible for any reason, the Service Agreement shall be terminated by operation of law, and the Parties shall be released from their contractual obligations for as long as the impediment to performance persists.<\/p>\n<p>Force majeure shall be deemed to be any event or circumstance beyond the control of the Parties which is unforeseeable and unavoidable (including, in particular but not limited to: war, natural disasters, fire, flood, extreme weather conditions, a nationwide disruption to the energy supply, a strike or an act of a public authority) which temporarily or permanently prevents the performance of the contract.<\/p>\n<p>During the period of force majeure, performance shall be suspended; obligations may be fulfilled again following the cessation of the force majeure, provided this is still possible. The Parties undertake to take all reasonable measures to mitigate the consequences of force majeure, minimise damage and restore the possibility of performance as soon as possible.<\/p>\n<h2>V. The Relationship between the Service Agreement and the General Terms and Conditions<\/h2>\n<p>Upon the conclusion of the Service Agreement, the General Terms and Conditions in force at any given time shall form an integral part of the Service Agreement and shall be binding on the Contracting Parties.<\/p>\n<p>The General Terms and Conditions in force at any given time shall supplement, interpret and regulate in detail the provisions of the Service Agreement \u2013 where necessary \u2013 unless the Service Agreement provides otherwise.<\/p>\n<p>The Service Agreement and the General Terms and Conditions together set out the rights and obligations of the Parties, unless the Parties deviate from the General Terms and Conditions by mutual agreement in the Service Agreement or in any other separate agreement.<\/p>\n<p>In the event of any discrepancy, the provisions set out in the Service Agreement or in any other separate agreement shall prevail.<\/p>\n<h2>VI. General provisions relating to the legal relationship arising under the Service Agreement<\/h2>\n<p>The General Terms and Conditions in force at any given time set out the general terms of the legal relationship between the Service Provider and the Guest (or the Party Bearing the Costs) entering into a contractual relationship with it, and \u2013 unless otherwise provided for in the Service Agreement \u2013 supplement its provisions.<\/p>\n<p>These General Terms and Conditions do not preclude the conclusion of agreements with the Guest containing specific, special terms and conditions, which may govern the legal relationship between the Parties differently in specific cases.<\/p>\n<p>The Service Provider is entitled to enter into contracts with travel agents, tour operators and other third parties, subject to the terms and conditions appropriate to the type of transaction in question.<\/p>\n<p>In the event of group bookings or requests for group accommodation, the Service Provider is entitled to make the conclusion of the Service Agreement subject to terms and conditions that differ from these General Terms and Conditions.<\/p>\n<p>The Service Provider shall provide the Service in accordance with the provisions of the Service Agreement and these General Terms and Conditions, to a standard commensurate with the accommodation\u2019s classification, in compliance with the relevant legislation, and with the professional care that may be expected of it.<\/p>\n<p>The Service Provider may offer different types of accommodation services at the same time.<\/p>\n<p>The basic services provided as part of the accommodation service are distinct from the additional services. Additional services do not automatically form part of the accommodation service; the Guest is entitled to use them only on the basis of a separate order and separate terms and conditions (including, in particular, the charge).<\/p>\n<p>If a particular service is specified as part of a specific accommodation package, this does not mean that it is automatically included as part of the standard service in other service packages; in such cases, the service in question is available as an additional service.<\/p>\n<p>The Service Provider shall provide the Guest with up-to-date information on each service \u2013 including details of their content and terms and conditions \u2013 either verbally or in writing prior to the provision of the service.<\/p>\n<p>Where the Service Provider offers or organises specific programmes, these will only take place if the advertised minimum number of Guests has registered for the programme in question. The Service Provider will draw particular attention to this minimum number requirement when advertising the programme.<\/p>\n<h2>VII. Rights and obligations of the Parties<\/h2>\n<p>The General Terms and Conditions (GTC) in force at any given time, the Service Agreement, the Service Provider\u2019s internal regulations and house rules in force, and the relevant legislation collectively define the rights and obligations of the Parties. The provisions set out below are illustrative in nature and do not constitute an exhaustive list.<\/p>\n<p>Under the Terms of Service, the Guest is entitled to the proper use of the room booked, as well as those facilities of the Hotel which, by the nature of the service, are generally accessible and are not subject to any specific regulations or restrictions.<\/p>\n<p>The Guest is obliged to notify the Service Provider of any objections, complaints or comments regarding the services provided by the Service Provider without delay during their stay at the Hotel \u2013 but no later than upon departure. The Service Provider shall investigate any complaints raised in accordance with the relevant internal regulations and legislation, and shall handle them in accordance with the provisions of the relevant complaints handling policy.<\/p>\n<p>In the event of a complaint being lodged after the Guest\u2019s departure, the Service Provider is entitled to take this into account when assessing the complaint, given the limited scope for providing evidence.<\/p>\n<h3>VII.1. The Guest\u2019s (Cost-Bearer\u2019s) Rights and Obligations<\/h3>\n<p>The Guest (the Party Bearing the Costs) is obliged to pay the consideration for the Services ordered and used under the Service Agreement at the time and in the manner specified in the Service Agreement.<\/p>\n<p>The Guest is obliged to pay the full consideration for the Services specified in the Service Agreement even if they do not make use of them, in whole or in part, provided that the conditions set out in the General Terms and Conditions in force at the time are met (including, in particular, the cancellation terms and failure to make use of the service).<\/p>\n<p>The Guest is obliged to reimburse the cost of any service not specified in the Service Agreement but which they have used, as well as any costs and damages incurred by the Service Provider or a third party as a result of, or in connection with, the conduct of the Guest or any person acting on their behalf.<\/p>\n<p>The Guest is obliged to ensure that any minor under the age of 14 in their care remains on the Hotel premises \u2013 including in the room and in communal areas \u2013 only under adult supervision.<\/p>\n<p>The Guest is obliged to comply with the provisions of the Service Agreement, the General Terms and Conditions in force at any given time, the house rules in force at the Service Provider\u2019s premises, and the relevant legislation.<\/p>\n<p>Guests are obliged to refrain from any behaviour that seriously disrupts the normal operation of the Hotel, disturbs the peace of other guests or breaches the rules of communal living, in particular behaviour that is scandalous, harassing or unlawful.<\/p>\n<p>The Guest is only entitled to bring food and drink onto the Hotel\u2019s premises in accordance with the conditions laid down by the Service Provider and with the Service Provider\u2019s approval.<\/p>\n<h3>VII.2. The Service Provider\u2019s rights and obligations<\/h3>\n<p>The Service Provider is entitled to payment for Services ordered under the Service Agreement or actually used, unless otherwise provided for in the Service Agreement or the General Terms and Conditions in force at the time.<\/p>\n<p>In order to secure the Service Provider\u2019s monetary claims arising from or in connection with the Service, the Service Provider is entitled to a statutory lien, in accordance with the provisions of the Civil Code, over the Guest\u2019s property brought onto the Hotel\u2019s premises.<\/p>\n<p>In order to ensure compliance with the Hotel\u2019s rules and to safeguard the peace and quiet of other guests, the Service Provider is entitled to request the Guest and any persons staying with them to cease such behaviour; furthermore, where necessary, the Service Provider is entitled to request the competent authority (in particular the police) to take action.<\/p>\n<p>The Service Provider is obliged to comply with the provisions of the Service Agreement, the General Terms and Conditions in force at any given time, and the relevant internal regulations and house rules, and to take into account the Guest\u2019s rights and legitimate interests whilst providing the Service.<\/p>\n<p>The Service Provider is obliged to take all measures that may reasonably be expected of it to ensure the uninterrupted and contractual provision of the Service.<\/p>\n<p>The Service Provider is obliged to refund the Guest the full amount or a proportionate part of the consideration if the Guest is entitled to such a refund under the Service Contract or the General Terms and Conditions in force at the time (including, in particular, where the cancellation conditions are met).<\/p>\n<h2>VIII. Placement Guarantee<\/h2>\n<p>If the Service Provider is unable to provide the Service set out in the Service Agreement for reasons arising within its own sphere of control (such as, in particular, overbooking, operational or technical difficulties), it shall be obliged to arrange suitable alternative accommodation for the Guest without delay.<\/p>\n<p>In such cases, the Service Provider is obliged to:<\/p>\n<ul>\n<li>the service specified in the Service Agreement at the confirmed price, for the duration originally agreed, or until the hindrance ceases, at another accommodation of at least the same or a higher category, the additional costs of which shall be borne by the Service Provider;<\/li>\n<li>to provide the Guest with the use of a telephone, free of charge, for the purpose of notifying the change of accommodation;<\/li>\n<li>to reimburse the Guest for the difference in price between the alternative accommodation offered and accepted and the accommodation originally booked, should the alternative accommodation be subject to a higher rate.<\/li>\n<\/ul>\n<p>Provided that the Service Provider fully complies with the above obligations and the Guest accepts the alternative accommodation offered, no further claims for compensation may be made against the Service Provider in this regard.<\/p>\n<h2>IX. Cancellation Terms and Conditions<\/h2>\n<p>Unless the Service Provider stipulates otherwise, or the Parties agree otherwise in the Service Agreement, the Service may be cancelled without penalty up to the 7th day prior to the date of arrival. In this case, the full amount paid by the Guest (the Party Bearing the Costs) shall be refunded, and the Service Provider is obliged to refund this using the same payment method as that used for the original payment.<\/p>\n<p>Unless the Service Provider stipulates otherwise, or the Parties agree otherwise in the Service Agreement, and the Guest cancels the Service within 7 days prior to the date of arrival, the Service Provider shall be entitled to claim the full consideration specified in the Service Agreement or the Quotation as a penalty.<\/p>\n<p>The Service Provider is entitled, in respect of certain Offers, in particular in the case of services sold under promotional or special terms, to set the cancellation period without penalty at between 30 and 60 days, of which the Guest must be clearly informed prior to the conclusion of the contract.<\/p>\n<p>If the Guest books the Service by paying a non-refundable fee, the fee paid will not be refunded even in the event of cancellation.<\/p>\n<h2>X. Check-in and Check-out<\/h2>\n<p>Guests and any accompanying persons are entitled to occupy a room appropriate to the Service from 15:00 on the day of arrival and are required to vacate the room by 10:00 at the latest on the day of departure.<\/p>\n<p>If the Guest and any Accompanying Person(s) travelling with them wish to check into a Room corresponding to the Service before 15:00 on the Day of Arrival, the Service Provider may charge the specified amount (\u201eEarly check-in\u201d fee) as stated on the Website and at reception.<\/p>\n<p>A maximum of two children under the age of 12 may stay in a twin room together with one or two adult guests. The Service Provider may deviate from this on the basis of an individual agreement.<\/p>\n<p>If there is a need to accommodate more people than the number specified above, it will be necessary to book additional rooms in advance or pay the extra bed charge. The Service Provider may deviate from this rule on the basis of an individual agreement.<\/p>\n<p>If the Guest leaves the accommodation permanently before the expiry of the period specified in the Service Agreement (the Day of Departure), the Service Provider shall be entitled to the full consideration specified in the Service Agreement.<\/p>\n<p>The Service Provider is entitled to re-let any room that becomes vacant prior to the Check-out Date.<\/p>\n<h3>X.1. Extension<\/h3>\n<p>An extension refers to the extension of the term of the Service Agreement by at least one night.<\/p>\n<p>Any extension of the Service initiated by the Guest is subject in all cases to the Service Provider\u2019s prior consent and can only be granted subject to available capacity. The Service Provider is under no obligation to grant such an extension.<\/p>\n<p>The Service Provider is entitled to make payment for services already used a condition of the extension, and is also entitled to require the conclusion of a new Service Agreement for the duration of the extension.<\/p>\n<p>In the event of an extension accepted by the Service Provider, the prices applicable at the time, excluding any discounts, shall apply to the extended period. The Service Provider may, in the interests of fairness, deviate from this in favour of the Guest.<\/p>\n<p>The Guest must notify the Hotel reception of any request for an extension by 10.00 on the day of departure at the latest.<\/p>\n<h3>X.2. Failure to use the service<\/h3>\n<p>In the event of a Guest failing to arrive without prior cancellation or notification (a \u2018no-show\u2019), provided that the Guest has confirmed their use of the Service in the manner specified in the Service Agreement, the full service charge set out in the Quotation accepted and confirmed by the Guest shall be charged.<\/p>\n<p>In this case, the Guest (or the Party Responsible for the Costs) is obliged to pay the outstanding amount to the Service Provider.<\/p>\n<p>If the booking has been guaranteed by providing debit or credit card details, the Service Provider is entitled to charge the full amount to the payment method provided.<\/p>\n<p>If the Guest has booked the Service under a non-refundable rate, the amount paid will not be refunded in the event of a no-show.<\/p>\n<p>The Service Provider is entitled to offer special terms and conditions, as well as in the case of group bookings and events, to apply terms and conditions set out in an individual Service Agreement that differ from these provisions, provided that the Guest is informed of this prior to the conclusion of the contract.<\/p>\n<h2>XI. Illness and death of a guest<\/h2>\n<p>If, during the period of use of the Service, the Guest and\/or a Person Staying with them falls ill, and is unable to manage their own affairs, the Service Provider shall, as may reasonably be expected, arrange or offer medical assistance.<\/p>\n<p>In the event of the Guest\u2019s illness or death, the Service Provider is entitled to claim reimbursement of any resulting, substantiated and necessary costs from the Guest\u2019s next of kin, heirs or the party liable for costs, including, in particular, medical and procedural costs, as well as the costs of repairing any damage caused on the Hotel\u2019s premises in connection with the Guest, and \u2013 in the event of death \u2013 the costs associated with the removal of the body, to the extent permitted by law.<\/p>\n<p>The Service Provider is also entitled to payment for the services actually used by the Guest prior to their death.<\/p>\n<h2>XII. The fee for the Service, terms of payment and other charges<\/h2>\n<p>The Guest or the Person Responsible for the Costs is obliged to settle the cost of the Service by advance bank transfer, or in cash or by bank card on arrival at the venue, or by a combination of these payment methods.<\/p>\n<p>The Service Provider publishes the types of bank cards it accepts on its website and at the hotel reception.<\/p>\n<p>The Guest is entitled to pay the consideration, or part thereof, in euros. In this case, the conversion shall be made on the basis of the exchange rate set by the Service Provider and displayed at the Hotel reception on the day of payment.<\/p>\n<p>The fee for the Service consists of the following elements:<\/p>\n<ul>\n<li>accommodation fee,<\/li>\n<li>fee for additional services,<\/li>\n<li>taxes (tourist tax and VAT).<\/li>\n<\/ul>\n<p>The Service Provider is entitled to ensure access to the Service:<\/p>\n<ul>\n<li>to charge an advance payment equivalent to 50 % of the total consideration specified in the Confirmation, which may be paid by bank transfer, or by providing bank card details and charging the card, or<\/li>\n<li>in the case of a non-refundable offer, the full amount is charged in advance as a single payment, which is non-refundable.<\/li>\n<\/ul>\n<p>The remaining balance is due by the time the Service commences, or at the latest upon check-in, and payment of this amount is a condition of occupying the Room.<\/p>\n<p>The Service Provider sets out the consideration and the applicable taxes in the Quotation. The Parties are bound by the charges specified in the Quotation accepted and confirmed by the Guest and may not amend them unilaterally.<\/p>\n<h3>XII.1. Fees payable for children<\/h3>\n<p>The Service Provider may vary the fee for the Service on the basis of age, particularly in the case of accommodation with an extra bed, as follows:<\/p>\n<ul>\n<li>Accommodation is free of charge for children aged 0\u20133 (provision of a cot: 3,000 HUF per use),<\/li>\n<li>For children aged 3\u20136 staying on an extra bed: 4,500 Ft per person per night, including breakfast,<\/li>\n<li>For children aged 6 and over staying on an extra bed, the rate is 14,000 Ft per person per night, including breakfast.<\/li>\n<\/ul>\n<h3>XII.2. Fees payable for pets<\/h3>\n<p>Pets are permitted to stay in the Hotel\u2019s rooms subject to a surcharge of 30,000 HUF per stay, to cover the costs of additional cleaning, disinfection and allergen removal, and must remain under the Guest\u2019s supervision. Pets may use the communal areas to access the rooms, but may not be taken into other parts of the Hotel (restaurant, breakfast room, wellness area). The Guest assumes full responsibility for any damage caused by their pet. In the event of damage, the Hotel is entitled to charge a compensation fee.<\/p>\n<h3>XII.3. Additional and extra-charge services<\/h3>\n<p>The Service Provider is entitled to charge an additional fee, in particular in the following cases:<\/p>\n<ul>\n<li>compulsory cleaning in the event of the room being used for purposes other than those intended,<\/li>\n<li>smoking in a non-smoking room or any other behaviour that goes beyond the usual cleaning requirements,<\/li>\n<li>overbooking or use of the Room beyond the agreed time (additional usage charge \u2013 late check-out fee),<\/li>\n<li>Use of a parking space for the duration of your stay \u2013 subject to a daily charge.<\/li>\n<\/ul>\n<p>The Service Provider publishes the rates for the above charges on the Website and at the Hotel reception or in the hotel room; these form an annex to the General Terms and Conditions.<\/p>\n<p>The surcharge forms part of the consideration for the Service, and the Guest is obliged to pay it.<\/p>\n<h3>XII.4. Application of prices and invoicing<\/h3>\n<p>The Service Provider is entitled to amend its prices unilaterally in accordance with the principle of dynamic pricing; however, such amendments shall not affect bookings that have already been confirmed.<\/p>\n<p>Current prices are available on the website and at the hotel reception. Prices for additional services are also displayed at the point where the service is provided.<\/p>\n<p>The current Prices of the Services form an integral part of the General Terms and Conditions in force at any given time.<\/p>\n<p>The Service Provider shall issue an invoice for the consideration in accordance with the relevant legislation.<\/p>\n<h3>XII.5. Complaints Handling<\/h3>\n<p>The Guest shall be entitled and obliged to notify the Service Provider of any objections, complaints or comments relating to the services provided by the Service Provider or to any person acting on its behalf without delay during their stay at the Hotel \u2013 but no later than on departure \u2013 either verbally or in writing. The Service Provider shall investigate any complaints raised in accordance with the relevant internal regulations and legislation, and shall handle them in accordance with the provisions of the relevant complaints-handling policy.<\/p>\n<p>In the event of a complaint being lodged after the Guest\u2019s departure, the Service Provider is entitled to take this into account when assessing the complaint, given the limited scope for providing evidence.<\/p>\n<h3><em>XII.6. Lodging a formal complaint<\/em><\/h3>\n<p>The Complainant is also entitled to lodge a formal complaint against the Service Provider.<\/p>\n<p>Any complaint made in writing which is submitted to the Service Provider\u2019s registered office by post, email or any other verifiable means, and in which the Complainant expressly requests that the complaint be investigated and that a formal response be provided, shall be deemed a formal complaint.<\/p>\n<p>The Service Provider is obliged to examine the merits of a formal complaint and to provide a written response to it within the time limit specified in the applicable legislation at the latest.<\/p>\n<p>The lodging of a formal complaint does not affect the Complainant\u2019s right to enforce their rights through administrative or judicial channels.<\/p>\n<h3>XII.7. Liability, compensation and preservation of value<\/h3>\n<p>The Service Provider shall be liable for any damage suffered by the Guest within the Hotel premises, provided that such damage is attributable to the culpable conduct of the Service Provider\u2019s employees or persons acting on the Service Provider\u2019s behalf.<\/p>\n<p>The Service Provider\u2019s liability does not extend to any damage which:<\/p>\n<ul>\n<li>arose as a result of an unavoidable external cause (force majeure),<\/li>\n<li>can be attributed to the conduct of the Guest or a Person staying with them,<\/li>\n<li>caused by the conduct of third parties which falls outside the Service Provider\u2019s sphere of operations.<\/li>\n<\/ul>\n<p><strong>Safe-keeping (safe)<\/strong><\/p>\n<p>The Service Provider shall only be liable for the loss, destruction or damage to the Guest\u2019s belongings if the Guest has deposited the valuables in the Hotel\u2019s central safe.<\/p>\n<p>With regard to items placed in the in-room safe, the Service Provider shall only be liable if it can be proven that the damage was caused by an employee of the Service Provider or is attributable to conduct for which the Service Provider is responsible.<\/p>\n<p>The Service Provider shall be exempt from liability if it proves that the damage:<\/p>\n<ul>\n<li>an unavoidable external cause,<\/li>\n<li>the Guest or a Person Staying with them,<\/li>\n<li>or caused by a third party.<\/li>\n<\/ul>\n<p><strong>CCTV surveillance<\/strong><\/p>\n<p>An electronic surveillance system (CCTV system) is in operation on the Hotel\u2019s premises to ensure the safety of guests, the Service Provider\u2019s staff and property, and to prevent and investigate unlawful acts.<\/p>\n<p>CCTV surveillance is limited exclusively to the Hotel\u2019s communal areas and public spaces; in particular, it is used to monitor the reception, lobby, corridors, car park and other circulation areas. CCTV surveillance does not infringe upon Guests\u2019 privacy, particularly in Rooms, bathrooms, toilets or other areas where surveillance is not permitted by law.<\/p>\n<p>By entering into the Service Agreement or checking in at the Hotel, the Guest acknowledges that a CCTV system is in operation in the Hotel\u2019s communal areas; the detailed rules, purpose, legal basis, the duration of data processing and the rights of data subjects are set out in the Service Provider\u2019s Data Protection Notice, as in force at any given time.<\/p>\n<p>The Service Provider processes the footage recorded during CCTV surveillance exclusively in accordance with the provisions of the relevant data protection and other legislation, and such footage may only be accessed by authorised persons.<\/p>\n<p>Signs informing visitors that the premises are under CCTV surveillance will be displayed in clearly visible locations throughout the hotel.<\/p>\n<p><strong>Restricted access, disclaimer<\/strong><\/p>\n<p>The Service Provider is entitled to designate areas within the Hotel premises which the Guest is not permitted to enter.<\/p>\n<p>The Service Provider accepts no liability for any damage occurring in areas cordoned off in this manner; such damage shall be regarded as having been caused by the Guest.<\/p>\n<p><strong>Maintenance and breach of contract<\/strong><\/p>\n<p>The Service Provider shall be liable for any damage relating to the condition and maintenance of the Hotel, provided it can be proven that:<\/p>\n<ul>\n<li>has breached its maintenance obligations, or<\/li>\n<li>failed to act as would normally be expected in the circumstances in order to prevent the damage.<\/li>\n<\/ul>\n<p>The burden of proof on the Service Provider in this regard is governed by the provisions of the Civil Code currently in force.<\/p>\n<p>Liability for damages is governed by the provisions of the Civil Code (Act V of 2013).<\/p>\n<p><strong>Claims reporting and cooperation<\/strong><\/p>\n<p>The Guest is obliged to report any damage suffered to the Service Provider immediately upon becoming aware of it, and to provide all information necessary for the investigation of the incident, including, where necessary, the initiation of official proceedings.<\/p>\n<p><strong>Guest\u2019s responsibility<\/strong><\/p>\n<p>The Guest shall be fully liable for any damage caused by themselves or by persons staying with them to the Service Provider, other Guests or third parties.<\/p>\n<p>The Service Provider is entitled to claim compensation for damages directly from the Guest.<\/p>\n<p><strong>Claiming compensation after leaving<\/strong><\/p>\n<p>If, following the Guest\u2019s departure, it is proven that they have caused damage, the Service Provider is entitled to claim the amount of the damage from them, including by charging their credit card, provided the Guest has given their prior consent to this, that is, provided they have supplied their credit card details.<\/p>\n<p>The Service Provider is obliged to retain the evidence in its original condition for 3 years and to make it available in the event of official proceedings.<\/p>\n<p><strong>Disputing a claim<\/strong><\/p>\n<p>The Guest is entitled to lodge a complaint with the Service Provider\u2019s line manager regarding the amount of damages determined by the Service Provider. If the dispute cannot be resolved, the Parties are entitled to enforce their rights through legal proceedings.<\/p>\n<p><strong>Security of electronic communications<\/strong><\/p>\n<p>The Parties shall ensure that data transmitted electronically (by email, via the internet or on digital media) is adequately protected, in particular by providing virus protection.<\/p>\n<p>The Party that has breached its safety obligation shall be liable for any resulting damage.<\/p>\n<p><strong>Confidentiality<\/strong><\/p>\n<p>The Service Provider shall treat any non-public data, facts and information that come to its attention in connection with the Guest or the Person Responsible for Costs and shall treat such non-public data, facts and information as confidential, using them solely in accordance with the relevant legislation and the provisions of the Service Provider\u2019s Data Protection Notice in force at any given time.<\/p>\n<p>When processing personal data in its possession, the Service Provider shall act in accordance with the data protection legislation in force at any given time, in particular Regulation (EU) 2016\/679 of the European Parliament and of the Council (GDPR), as well as the provisions of the legislation in force on the right to data self-determination and freedom of information.<\/p>\n<p>With the exception of data which must be retained in accordance with the law or disclosed to the authorities, the Service Provider shall not make any information that comes to its knowledge available to third parties, nor shall it disclose such information to the public.<\/p>\n<p>The Guest and the Paying Party are obliged to treat as confidential any non-public information that comes to their knowledge in connection with the Service Provider\u2019s operations, business activities, security systems, internal regulations, employees and other guests.<\/p>\n<p>The Guest shall not disclose to any third party, publish or use for commercial or any other purposes, without the Service Provider\u2019s consent, any information that constitutes a trade secret of the Service Provider or that infringes the Service Provider\u2019s legitimate commercial interests.<\/p>\n<p>The Guest is obliged to respect the privacy and personal rights of other guests, and accordingly, are not entitled to take or publish any photographs, audio or video recordings of other guests or the Service Provider\u2019s employees without their consent, which would contravene the law or infringe their personal rights.<\/p>\n<p>The confidentiality obligation set out in this clause does not extend to information that is publicly available or whose disclosure is required by law or by an official authority.<\/p>\n<p>The obligation of confidentiality shall remain in force even after the termination of the Service Agreement, until such time as the information in question has been lawfully made public.<\/p>\n<h2>XIII. Data Processing and Data Protection Regulations (GDPR)<\/h2>\n<p>Data processing is governed by the provisions of the Privacy and Data Security Policy in force at the Service Provider at any given time, which is formally separate from the GTC.<\/p>\n<p>The Privacy and Data Security Policy forms an integral part of these General Terms and Conditions; it can be viewed via the link below on the website or in printed form at the hotel reception, and is valid in conjunction with these General Terms and Conditions.<\/p>\n<p><a href=\"https:\/\/garzonplaza.hu\/en\/data-protection-rules\/\">Data Protection and Data Security Policy \u2013 Hotel****Garzon Plaza<\/a><\/p>\n<h2>XIV. Miscellaneous provisions<\/h2>\n<p>Where these General Terms and Conditions confer a right or impose an obligation on the Service Provider, the exercise or fulfilment thereof shall primarily be the responsibility of the Service Provider\u2019s employees designated for this purpose, who hold at least a middle-management position, specifically \u2013 by way of example \u2013 the Front Office Manager and the Sales Manager, and secondarily the Service Provider\u2019s managing director.<\/p>\n<p>Persons holding such posts are obliged to investigate the circumstances of the case in question with due thoroughness and, on the basis of the information thus available, to exercise their rights and fulfil their obligations.<\/p>\n<p>If the Guest or a Person Staying with them does not agree with the decision taken, they are entitled to appeal to the Service Provider\u2019s senior management.<\/p>\n<p>Where the Service Agreement is entered into jointly by several Guests, they shall be deemed to be jointly and severally liable in respect of the obligations arising from the Agreement.<\/p>\n<p>Should any provision of the Service Agreement or the General Terms and Conditions be invalid, in whole or in part, this shall not affect the validity of the remaining provisions. In place of the invalid provision, a rule shall apply which most closely approximates the economic and legal purpose of the original provision and which is legally enforceable.<\/p>\n<p>The Parties are obliged to interpret and apply the provisions of the Service Agreement and the General Terms and Conditions in their entirety and in accordance with their substantive meaning, irrespective of their title or location.<\/p>\n<p>The Service Provider is entitled to unilaterally amend information relating to the Services, prices, discounts, promotions, offers, as well as internal regulations and house rules, provided that such amendments do not affect the content of Service Agreements that have already been concluded.<\/p>\n<p>The Service Provider is entitled to unilaterally amend the General Terms and Conditions in line with changes to the legal framework and its internal regulations.<\/p>\n<p>The current version of the General Terms and Conditions is available on the Service Provider\u2019s website and in printed form at the Hotel reception.<\/p>\n<p>Amendments to the General Terms and Conditions shall come into force on the date of publication.<\/p>\n<p>In the course of performing the Service Agreement, the Parties shall be obliged to take each other\u2019s rights and legitimate interests into account and to refrain from any conduct that would unreasonably impede the other Party\u2019s operations. The Parties shall endeavour to resolve any disputes that may arise amicably through negotiation.<\/p>\n<p>If the consumer dispute cannot be resolved in this way, a Guest who qualifies as a consumer is entitled to initiate proceedings before the conciliation body with jurisdiction over their place of residence or place of stay.<\/p>\n<p>The conciliation body with jurisdiction over the Service Provider\u2019s registered office:<\/p>\n<p>Gy\u0151r-Moson-Sopron County Conciliation Board<\/p>\n<p>Registered office: 9021 Gy\u0151r, Szent Istv\u00e1n \u00fat 10\/A.<br>Postal address: 9002 Gy\u0151r, PO Box 92.<br>Telephone: (96) 520-217<br>Email: bekelteto.testulet@gymsmkik.hu<\/p>\n<p>The Service Provider shall fulfil its obligation to cooperate in the conciliation proceedings in accordance with the legislation in force.<\/p>\n<p>In matters not covered herein, the Hungarian legislation in force at any given time, in particular the provisions of the Civil Code, shall apply.<\/p>\n<p>Dated: 1 June 2026<\/p>\n<p>Bal\u00e1zs K\u00e1roly Matusz<\/p>\n<p>Managing Director, Garzon Pl\u00e1za Kft.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00c1ltal\u00e1nos Szerz\u0151d\u00e9si Felt\u00e9telek Garzon Pl\u00e1za Kft. \u00c1ltal\u00e1nos Szerz\u0151d\u00e9si Felt\u00e9telei (\u00c1SZF) Bevezet\u00e9s A Hotel Garzon Pl\u00e1za**** (a tov\u00e1bbiakban: \u201eSz\u00e1lloda\u201d vagy \u201eSzolg\u00e1ltat\u00f3\u201d) \u00fczemeltet\u0151je felh\u00edvja valamennyi l\u00e1togat\u00f3, \u00e9rdekl\u0151d\u0151 \u00e9s leend\u0151 Vend\u00e9g figyelm\u00e9t arra, hogy a Sz\u00e1lloda weboldal\u00e1nak haszn\u00e1lata, valamint a weboldalon kereszt\u00fcl el\u00e9rhet\u0151 szolg\u00e1ltat\u00e1sok megrendel\u00e9se el\u0151tt k\u00f6teles megismerni a mindenkor hat\u00e1lyos \u00c1ltal\u00e1nos Szerz\u0151d\u00e9si Felt\u00e9teleket (a tov\u00e1bbiakban: \u201e\u00c1SZF\u201d), valamint [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/garzonplaza.hu\/en\/wp-json\/wp\/v2\/pages\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/garzonplaza.hu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/garzonplaza.hu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/garzonplaza.hu\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/garzonplaza.hu\/en\/wp-json\/wp\/v2\/comments?post=48"}],"version-history":[{"count":13,"href":"https:\/\/garzonplaza.hu\/en\/wp-json\/wp\/v2\/pages\/48\/revisions"}],"predecessor-version":[{"id":9319,"href":"https:\/\/garzonplaza.hu\/en\/wp-json\/wp\/v2\/pages\/48\/revisions\/9319"}],"wp:attachment":[{"href":"https:\/\/garzonplaza.hu\/en\/wp-json\/wp\/v2\/media?parent=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}