Visitor information 

HOTEL GARZON PLAZA 

Dear Guest! 

A warm welcome to Hotel, Garzon and Plaza**** at the hotel!  

Thank you for choosing our hotel. Our aim is to ensure that your stay is as comfortable and hassle-free as possible.  

In the information leaflet below, we have compiled a list of our hotel’s services and the most important things you need to know about your stay here. 

Should you have any questions, our staff at reception will be happy to assist you, 24 hours a day.  
Reception telephone number from your room: 100 
Reception email address: hotel@garzonplaza.hu 

Important telephone numbersNumbers: 

Reception: 100 
Our restaurant: 200 
Room service: 100 

Emergency number: 112 

Digital guest experience 

Our hotel is constantly improving its services to ensure a faster and more comfortable stay for our guests. 

Automatic online check-in and check-out 

Using the Previo Alfred system, our guests can check in online before their arrival and check out when they leave. 

The advantages of this are: 

• quick arrival, no queuing 

• all the necessary data can be recorded in advance 

• simple and secure administration 

Smart room key – digital access 

Every room in our hotel is fitted with a smart door handle system. 

How the system works: 

• We automatically send a code to our guests before their arrival, or provide them with their room key card at reception upon arrival, 

• Using the code, the room can be unlocked without the need for reception assistance, 

• The code and room key are valid only for the duration of your stay, within the check-in/check-out period. 

This solution also allows for a completely contactless check-in. 

Guest Information – Services by Alphabetical Order 

The 

Adapter 

A limited number of adaptors suitable for international use are available on request at reception. 
 

Data protection and CCTV surveillance 
A CCTV surveillance system is in operation in certain communal areas of our hotel for the purposes of protecting property and ensuring personal safety. You can read about the detailed rules governing data processing in our data protection notice, which is available at reception and on our website. 

Gift voucher 

If you have paid for your hotel stay in advance using a gift voucher, please hand in the voucher at reception upon arrival. 
Please enquire at reception about purchasing gift vouchers. 

Accessibility 

Our hotel is only partially accessible; we do not have any fully accessible rooms. One room is partially accessible. All of the hotel’s communal areas are accessible via a lift and via accessible routes. 

Bedkeeper 

Washable bed linen is available at our hotel on request. Please let reception know if you require this. 

Change of bed linen 

For longer stays, bed linen is changed every three nights, but at least once a week. At our guests’ request, we can arrange for more frequent changes, even daily, or we can omit the change altogether if requested. 

Allergens and special dietary requirements 
Please inform our staff in advance of any requirements relating to food allergies, food intolerances or special dietary requirements. Our staff will be happy to provide information on the allergen content of our dishes. 

General Terms and Conditions 

Our General Terms and Conditions are available on our website: 
General Terms and Conditions | Garzon Plaza 

B 

Baby pack 

For guests travelling with children, we provide the following items, subject to availability: 

• cot 

• baby bath 

• high chair 

Bank and credit cards 

At our hotel, you can pay by cash or credit card. 

Cards accepted: 

• Maestro 

• MasterCard 

• Visa 

• Visa Electron 

Our hotel accepts SZÉP cards (OTP, MBH, K&H). 

Although 

The bar at the Pastanostra restaurant offers our guests a wide selection of spirits and non-alcoholic drinks. 

Opening hours: 

V-Cs 6.00 pm – 10.00 pm 

P-Sz 6.00 pm – 11.00 pm 

Safety 

For your own safety, please always lock your room door when you are asleep or when you leave the room. 

Log in 
Rooms are available from 15:00 on the day of arrival. If you arrive earlier, we offer a free luggage storage service. Subject to availability, early check-in is available for an additional charge. For further information, please contact reception. 

Shaving products 

If required, please contact reception. 

C 

Shoe cleaning 

A shoe-cleaning machine is available to our guests in the lobby, opposite reception. Upon request, and for an additional charge, a designated member of our hotel staff will clean your shoes. 

Cs 

Luggage porter service 

Please let reception know if you require assistance with your luggage. Our staff will be happy to help. 

Luggage room 

We offer a free luggage storage service for our guests. Please let reception know if you require this service. 

D 

Smoking 

Our hotel is entirely non-smoking. Smoking is permitted only in designated areas. If you smoke in your room, we will charge an additional cleaning fee of 15,000 Ft. 

E 

Wake-up call 

Our wake-up service is available 24 hours a day. Please let reception know if you require this service. 

Departure 

Please vacate the room by 10.00 on the day of departure. 

To ensure a smooth check-out, you can request your bill the evening before. 

Subject to availability, late check-out may be arranged for an additional charge. 

Lost property 

If you have lost any valuables, please contact reception. Items left behind in your room will be kept for a maximum of one month. 

Umbrella 

We provide umbrellas free of charge to our guests at reception during their stay. 

Restaurant 

The hotel’s restaurant, Pastanostra, welcomes guests with Neapolitan pizzas baked in a wood-fired oven using fresh ingredients, as well as homemade tiramisu made to an authentic Italian recipe. 

Our restaurant’s bar offers a wide selection of spirits and non-alcoholic drinks. 

The restaurant offers a pleasant setting for a cosy dinner or a get-together with friends. 

Opening hours: 

Fri–Sun 18:00 – 22:00 

Fri–Sat 18:00 – 23:00 

The restaurant is the ideal place for a lovely dinner or a get-together with friends. 

F 

Photocopying, printing 

Photocopying and printing services are available at reception. 

Comb 

If required, please contact reception. 

Toothbrush and toothpaste 

If required, please contact reception. 

Bathrobe 

Bathrobes are provided for our guests in every room. 

Bathroom scales 

Available in limited quantities. Please let reception know if you would like one. 

Heating 

The rooms are equipped with individually controlled radiator and forced-air heating. 

G 

Cot 

We can provide this for an additional charge; please let reception know if you require it. 

Childcare 

Please enquire at reception regarding the organisation of childcare. 

Pharmacy 

Our reception team will be happy to assist you with purchasing pharmacy products. 

H 

Hairdryer 

There is a hairdryer in the bathroom of every room. 

Pets 

Pets – dogs and cats – are welcome in our designated Standard and Superior apartments for an additional charge. Please let us know in advance when booking if you wish to bring a pet. 

 Fridge in the room 

All our rooms are equipped with a mini-fridge. 

I 

Tour guide 

If you would like to book a guided tour, please contact reception. 

Internet 

Free Wi-Fi is available throughout the hotel. 
 

Church service 

You can find out about the opening times of churches and the times of services at reception. 

 Drinks menu 

Our restaurant and Maxibar offer our guests a wide selection of drinks. The tap water at the hotel is safe to drink; you will find glasses next to the coffee machine in your room. 

J 

Ice cube 

Please ask at reception if you require ice cubes. 

Telephone: 100 

K 

Maintenance 

If you notice that any of the equipment in your room is not working properly, please let reception know. 

Coffee machine and supplies in the room 

Each room is equipped with a capsule coffee machine, which can also be used to make hot water. Our hotel provides the initial supply free of charge; further refills are available for a fee. Please inform reception of your requirements. 

Bicycle hire 

There is a public bike-share scheme in the city of Győr. 
Further information: 
www.gyorbike.hu , 

Cashless payment 

You can pay for our services at reception using a credit card or a SZÉP card. 

Log out 

Please vacate your room by 10.00 on the day of your departure. 

If you’re checking out online, you can also complete the process via the Previo Alfred system, making your departure quick and easy. 

Connectors 

The sockets in the room continue to supply power even after you have left the room. 

Central safe 

A central safe is available at reception. 

 M 

Massage 

Massage services are available on the second floor of our hotel, subject to prior booking and for a fee. For further information, please contact reception. 

Maxibar 

The Maxibár, located in the reception area by the entrance, offers a selection of drinks and snacks 24 hours a day and accepts payment by credit card. 

Escape route 

In the event of a fire, please follow the evacuation plan displayed on your room door and the signs in the corridors indicating the escape routes. 

Washing 

Laundry service is provided via our own laundry facilities. We undertake to wash items handed in by 09:00 within 24 hours. Please place any items for washing in the laundry bag provided in your room, complete the enclosed laundry form, and then inform reception of your request. 

N 

Daily newspapers 

Fresh newspapers are available for our guests at reception every day. We can also provide these in your room upon request. 

Please don’t disturb me 
If you do not wish to have your room cleaned each day, please use the „Do Not Disturb” sign. Please inform reception if you require any additional towels, bed linen or a clean. 

O 

Doctor 

If you require medical assistance, please contact reception. The Petz Aladár University Teaching Hospital is situated in the immediate vicinity of the hotel. 

P 

Range of pillows

To ensure a restful night’s sleep, the following pillows are provided in all our rooms:

• large cushion (40 × 60 cm) 
•  small cushion (20 × 30 cm) 

To enhance our guests’ comfort, the following pillows are available free of charge upon request (subject to availability):

• Aloe Vera / hypoallergenic memory foam pillow (47 × 72 cm, with a washable cover) – maximum of 2 items 
• Anatomical pillow (30 × 50 × 10 cm, with a washable cover) – maximum of 2 items 
• Pen pad (20 × 20 cm, with a separate cover) 

If you would like to take advantage of our couples’ menu, please do not hesitate to contact reception. Our staff will be happy to assist you in making your stay as comfortable as possible.

Complaints Handling 

Please bring any comments or complaints to the attention of our reception staff, if possible whilst you are still staying at the hotel, so that our staff can assist you as soon as possible. 

Slippers 

Slippers are provided for our guests in every room. 

Pillow menu 

For information on our range of pillows and duvets, or to request a pillow change, please contact reception. 

Parking 

We provide parking facilities for our guests: 

Free parking is available in front of and next to the hotel. 

Secure car park: a car park protected by a barrier and monitored by CCTV; available for a fee – 2,500 Ft per night 

Extra bed 

Extra beds can be provided in some of our rooms; please contact reception. 

Event organisation 

Our hotel staff are on hand to help organise activities. 

R 

Radio 

Music features are available via the TV’s streaming services. 

Breakfast 

The room rate includes a buffet breakfast, which is served in our hotel’s dedicated breakfast room. In addition to a wide selection of hot and cold breakfast dishes and drinks, we also offer options to cater for special dietary requirements. 

Date: 
on weekdays: 6.30 am – 10.00 am 
at weekends: 07:00 – 10:00 

If you are leaving early, we can prepare a packed breakfast for you on request. 

Breakfast in your room 

It can be ordered as part of the room service for an additional charge. 

Breakfast packed lunch 

In the event of an early departure, a request can be made at reception by 6.00 pm the previous day. 

Clothing 

When visiting the restaurant, please ensure you are dressed appropriately. 
Please refrain from wearing a bathrobe in the reception, lobby and restaurant areas. 

S 

A chair in the bathroom 

It is available from reception. 

In-room safe 

A safe is provided in every room for our guests to store their valuables securely. Instructions for use can be found next to the safe. 

 Room service 

At our hotel, we offer room service at breakfast, lunch and dinner times. 

Breakfast: from the hotel’s breakfast selection 
Lunch: based on an order from Foodora’s current selection 
Dinner: from the pizza menu at Pastanostra restaurant 

Room service is available for an additional charge. Please speak to our restaurant staff regarding your order and any further details. 

Room service is available for an additional charge. Please speak to our restaurant staff regarding your order and any further details. 

Telephone: 100 

T 

Cleaning 

Daily cleaning: takes place between 07:00 and 18:00. 

Blanket, pillow 

There is an additional small pillow in the wardrobe in every room. We can also provide extra pillows and blankets on request. Please contact reception. 

Book a taxi 

Our reception staff are on hand to assist our guests. 

Phone 

All our rooms are equipped with a telephone, which can be used to make free internal calls and, for a charge, to make external calls. 

Map 

A map of the city of Győr is available at reception. 

Filling station 

It is not possible to charge electric vehicles on the hotel premises. 

Chargers for electronic devices are available from reception. 

Towel change 

We change the towels every three days. At our guests’ request, we can arrange for them to be changed more frequently, even daily; alternatively, for environmental reasons, we can omit the change upon request. 

Transfer 

If you require a transfer – for example, to arrange an airport transfer – please contact our reception. 

Personal care products 

If required, additional toiletries – including toothbrushes, toothpaste, shaving products and intimate hygiene products – can be requested at reception. 

TV Channels 

Our rooms are equipped with modern Hotel televisions, which provide access to a wide range of Hungarian and international channels. 

The channel list can be accessed using the CH LIST button on the remote control. 

FIRE SAFETY REGULATIONS 

It is forbidden to bring flammable substances and pyrotechnic devices onto the hotel premises. 

The entire hotel is non-smoking. 

In the event of a fire, please follow the designated escape route and notify reception of the On extension 100. 

Do not use the lift in the event of a fire! 

If the fire alarm system sounds, leave the building immediately via the designated escape route. 

V 

Sewing kit 

A small sewing kit is available on request at reception. 

Sewing service 

If required, please contact reception. The hotel can provide this service through an external provider. 

Ironing 

We can provide an iron and ironing board for our guests on request. Please let reception know if you require one. 

Ironing service 

Our ironing service is available between 06:00 and 15:00; where possible, we will have your items ready within an hour. 

Sightseeing 

You can enquire at reception about activities and places of interest. 

Dry cleaning 

Dry-cleaning and dry-cleaning services are available on weekdays, provided by an external service provider. We will provide information on the expected collection time for items dropped off by 09:00, based on confirmation from the service provider. Please inform reception of your request. 

Flower 

Please let reception know if you would like to order flowers. 

Kettle 

Every room is equipped with a capsule coffee machine, which also has a separate function for making hot water. 

W 

Wellness and Fitness 

In our hotel’s wellness area, guests have access to a swimming pool, a hot tub, an infrared sauna, a salt cabin, massage treatments and a fitness room. 

Opening hours: 09:00–21:00 

We provide separate wellness towels in the wellness area for use in the wellness facilities. We ask our guests not to take the towels provided in their rooms into the wellness area. 

Detailed rules regarding the use of the wellness facilities are set out in the wellness house rules displayed on site. 

Wi-Fi 

Free Wi-Fi is available throughout the hotel. 

Log in: Guest 
Password: GarzonTheBest 
 

We hope you have a lovely rest! 

Should you have any questions or requests, our staff will be happy to assist you. We wish you a relaxing stay full of wonderful experiences, and we look forward to welcoming you back to our hotel! 

Hotel Garzon Plaza****'s team 
„The comforts of home for our guests.”